Your IKEA Shop Online right to cancel

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Your IKEA Shop Online right to cancel

Where you place an order through IKEA Shop Online you can cancel your order at any time before the goods are despatched to you and we will provide a full refund of the price of the goods and any delivery and other charges which you have incurred.

Following payment of the goods (which is when the contract between us is formed), you can cancel your contract up until 14 days after the day on which you receive the goods by notifying us. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises of more than one item which are delivered on separate days, or one product which is delivered in instalments on separate days, you may cancel your contract in respect of all instalments and any or all of the goods up to the end of the day which is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered.

Nothing within this returns policy or the general terms and conditions affects your statutory rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction. In such circumstances, we will refund the price of the goods in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item(s) to us.

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