Where should I go to request a Air Canada ticket refund?
It is important to always present your refund request via the original point of purchase. Only contact one department. Please refrain from sending your request for refund to more than one department.
If you purchased a fully-refundable fare at aircanada.com:
- You can cancel your booking by going to the Manage My Bookings page. This will automatically initiate your refund process.
If you booked directly with Air Canada:
- And your ticket is for future travel or you are cancelling a booking for which an upgrade has been confirmed, contact Air Canada Reservations.
- And your ticket was for travel that has past, complete our Ticket Refund Application Form.
If you booked your flight with a travel agency:
- Contact your travel agent directly.
If you booked with another airline or website:
- Contact them directly.