Vodafone UK Cancellation form

Right to cancel You have the right to cancel your contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from you receiving your device. To exercise your right to cancel you must inform us of your decision to cancel your contract.

You can do this by calling us free on 191 from your Vodafone mobile, 033 330 40191 from any other line (standard rates apply) or by printing our cancellation form and sending it to Vodafone Limited, The Connection, Newbury, Berkshire RG14 2FN.


Effects of cancellation If you cancel your contract, we will reimburse all payments received including the costs of delivery (except for any extra costs that arise from you choosing a premium delivery service such as Next Day or Saturday delivery).

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In the result of any unnecessary handling or damage we may make a deduction from the reimbursement amount for any loss in value relating to any goods supplied.

We will make the reimbursement without undue delay, and not later than a. 14 days after the day we receive any returned goods supplied, or b. (If earlier) 14 days after the day you provide evidence that you have returned the goods, or c. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel your contract.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We will make the reimbursement using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

If you purchased the goods at a Vodafone retail store you MUST return them to a Vodafone retail store. If you purchased your goods from our telesales team or our online shop then you MUST return them to us using the returns bag.

We will send a returns bag to you without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

If you requested to begin the performance of services during the cancellation period, you’ll still be responsible for paying for any services such as line rental, call charges and data used up to the date of cancellation. We aim to contact you within 5 days of receiving your cancellation form. If you haven’t heard from us within this time please call us free on 191 from your Vodafone mobile or 033 330 40191 from any other line (standard rates apply

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