Virgin Atlantic Airways Refunds for lost tickets

Contact us and give as many details as possible of your original journey, i.e. full passenger names, ticket numbers (if you have them) booking/record reference, dates of travel, flight routing, contact details plus anything else that may be relevant.

Our address is:

Virgin Atlantic Airways,
Refunds Department,
The Office,
Manor Royal,
West Sussex,
RH10 9NU.

Fax; 01293 444456
Alternatively you can call us on 0344 209 7777 and one of our agents will be happy to help
For other region telephone numbers please see contact us for further information.

Important – Please note: Our office will issue a Form of Indemnity, a legally binding document, that we need you to sign and return to us. There is a £30.00 non-refundable administration charge in respect of processing a lost ticket application. This will be deducted from your total refund amount. The lost tickets are cancelled and blacklisted in our system to prevent the tickets from being used.

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