Skyscanner Changes, cancellation and refunds

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Changes, cancellation and refunds

As a travel search engine, Skyscanner is a tool to help you plan your trip but we don’t take bookings or payments of any kind. Once you have found what you are looking for, we simply transfer you to the airline, travel agent or travel provider to complete your booking. This means your booking is with them, not with Skyscanner, and we don’t hold any of your details connected with any bookings you may have made.

For this reason, we recommend you get in touch with the service provider directly with questions about changing or cancelling a booking. Depending on which company you have booked through, there will be different options for cancellation and refunds and these can usually be found on the company’s website. This article may also be useful.

Contacting Us

If you have any questions about this policy, please contact us. If you wish to submit a subject access request, please contact Skyscanner legal at legal@skyscanner.net.

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