Refunds for Royal Mail online shop purchases

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Refunds for Royal Mail online shop purchases

If you’ve bought some products online from us that you’re not satisfied with, we’re very sorry. We’d like to apologise if the products aren’t what you were expecting and assure you that you can receive a full refund if you return the items within 30 days.

Here’s what to do next.

1. Send the products back to us, with the dispatch note included.

Please address all returns to

The Returns Stock Manager
Royal Mail
FREEPOST SCO6210
21 South Gyle Crescent
EDINBURGH
EH12 9PJ

2. Alternatively, to discuss your refund, contact our customer services centre. If you’re calling from the UK, just dial 03457 641 641. If you’re calling internationally, dial +44 131 316 7483. The customer services centre is open from 8.30am to 5.00pm, Monday to Friday.

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