NetBank or CommBank app card is lost or stolen within Australia
If your card is lost or stolen, you can cancel it and order a replacement in NetBank or the CommBank app. Once you have reported your card lost or stolen we will send a new card to you, and any additional cardholders, within seven working days. Once your new card arrives you and any additional cardholders will need to activate it and establish a new PIN, this can be done via NetBank or the CommBank app.
If you think you may have simply misplaced your credit card, you can instantly apply atemporary lock^ to your card until you find it again all from within NetBank or the CommBank app. When you find your card again you can simply remove the lock. Alternatively, if you cannot find your card, you can cancel it in NetBank or the CommBank app or call us on 13 2221 or report the missing card at any branch during business hours.