lowes.com Return Policy

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Lowe’s Return Policy

In most instances, your receipt can be retrieved by using the original credit card, checking account number, MyLowe’s card or by your phone number. For returns without a valid receipt, in-store credit may be issued for the item’s current selling price. Lost or stolen gift cards can only be replaced for the remaining balance by presenting the original receipt.

Lowe’s reserves the right to refuse or limit the number of returns permitted without valid receipts. No returns for purchases made with checks will be made if you have outstanding checks with Lowe’s. Lowe’s may require valid picture ID (state driver’s license, state ID card or military ID) for any return. Lowe’s stores use refund and check verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law.

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights that vary from state to state.

If you have questions, contact Lowe’s Customer Care toll-free at 1-800-445-6937 or by email at customercare@lowes.com.

*30 days on major appliances (including but not limited to refrigerators 9 cubic feet or larger, washing machines, dryers and range hoods), outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) and highway trailers.

lowesFor manufacturer defects in these items, please call Lowe’s Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. If the repair is covered by the manufacturer’s warranty, it will be repaired at no cost to you. For repairs not covered under the manufacturer’s warranty, repairs may be offered by the technician, but at your expense.

Highway trailer returns must occur in original state of purchase with original paperwork.

Excludes merchandise in Installation Services programs — see contract for details.

The original shipping charges incurred on your purchase are not refundable as part of your return or exchange.

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