How to Turn Off the Automatic Subscription Renewal in eharmony.com

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How to Turn Off the Automatic Subscription Renewal in eharmony.com

You can turn off your account’s auto renewal feature and by doing so, your subscription will expire at the end of its term. Keep in mind that turning off auto renewal will end your ability to communicate with matches after your subscription expires, so before turning off auto renewal we ask that you consider giving our unique process the opportunity and time to work for you. After all, we have thousands of new members joining every week, and eHarmony really works – 438 people a day, on average, get married in the US after meeting on eHarmony.*

To turn off auto-renewal, follow the below steps:

  1. Log into your account
  2. Select the ‘Settings’ link at the top of the page
  3. Click the ‘Account Settings’ subheader link
  4. Click the ‘Cancel My Subscription’ link at the bottom of the page to begin the cancellation process (selecting “Cancel My Subscription” will only turn off the auto-renew feature – your current subscription will still run its full term)
  5. Go through to the confirmation page

NOTE: If you are currently on a 3 part payment subscription plan, and you have not yet completed all payments, you will need to wait until all payments have been completed to turn off the automatic renewal.

If you would like further verification that your auto-renew is turned off you will need to:

  1. Log into your account
  2. Go to ‘Settings’
  3. Select ‘Account Settings’
  4. At the bottom of the page you will see your subscription information including when your account is:
  5. Set to expire (if auto renew is off) **
  6. Set to renew (if auto-renew is on)

You can turn your auto renewal feature back on from this same page at any time before the end of your subscription term from within your account.

**If auto-renew is off, you will also see the option to ‘Close Account’ rather than ‘Cancel my Subscription.’ See “How do I close my account?” for more details.

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2 yorum

  1. jackie price on

    Every time I go to settings to turn off auto renewal, there is nothing at the bottom of that page to do so.
    I would like to turn off my auto renewal.

  2. laura Harvey on

    Turn off my automatic renewal immediately. I have been trying to do so all evening. My login page has the account section covered up so there is no possible way for me to shut this off. If I am billed again by EHarmony I will dispute the bill. This is an awful way to keep customers!!!!

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