How do I make a complaint?

If you have cause for concern, Contact Us, we’re happy to help.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident our Careline will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know.  If you remain unhappy with any final resolution, we’re required to let you know about ADR.  One of these providers is:
Small Claims Mediation (UK) Ltd
33 Leicester Road Blaby

The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website.  The list of ADR providers is regulated by the CTSI.
If you bought a product online, you can find information about ODR (online dispute resolution) on this website.

Ahmet Erdem

Ahmet Erdem

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