How do I Dresslily.com cancel an order?

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How do I Dresslily.com cancel an order?

30 Days Return Warranty

Please contact us within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience any of the above product issues, please contact us immediately at our support centre here.

Steps to resolve the issue(s):

1. Show us the problem with clear photos taken close up in good lighting or record a short video and send it to our Support Center along with your order number and SKU (product) number.

2. We will review the case for you.

3. We will offer a solution.

Note: Please keep the attachment size below 2MB and use only these formats: gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.

 

Please read our warranty terms and conditions here.

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