How do I cancel my MuddyMatches.co.uk membership?
If you would like to cancel your membership, please sign into the site, go to ‘My Account’ and click on ‘Cancel my membership’. Alternatively, you can email us at firstname.lastname@example.org quoting your Member ID and full name and we will do it for you.
To help us improve our service, we would be grateful if you would include the reason for your cancellation
Subscription Cancellation and Refund Policy
If you cancel your Subscription, then we use the following rules to determine the validity and amount of any refund:
if you have not made any use of the Subscriber only functions, we will refund your subscription in full.
if you have made use of the Subscriber only functions, the refund entitlement will be the full amount minus a daily usage charge of £2.00 a day, multiplied by the number of days before cancellation.
For cancellations given after 14 days, no refunds are available.
For further details, please see clause 16 of our Terms and Conditions.
Event Cancellation and Refund Policy
Cancellation by You
You are asked to let us know as soon as possible if you are unable to attend a Muddy Matches event that you have booked, as imbalanced numbers spoil the event for other people attending.
In the event of your having to cancel your booking, our refund policy will depend on the type of event you were booked on and how much notice we are given. You should ensure your insurance policy covers you for certain events leading to cancellation.
Events that include accommodation:
For events that include accommodation, partial refunds can be made if you let us know a minimum of 70 full days (10 weeks) before the event is due to take place. The refund will be made less a £100 administration charge or 25 percent of the ticket price, whichever is greater. We cannot refund you if you notify us less than 70 full days before the event is due to take place.
Events that do not include accommodation:
More than 28 days’ notice – Provided you let us know a minimum of 28 full days before the day of the event, you will be refunded 75 percent of the ticket price.
Between 14 and 28 days’ notice – If you let us know between 14 and 28 full days before the day of the event, you will be refunded 50 percent of the ticket price.
Less than 14 days’ notice – If you let us know less than 14 full days before the day of the event, we will not be able to offer you any refund.