How do I cancel my ncix.com order?
You may request a cancellation of your order using our service area (note: you must be signed in to access this section), by clicking on the CANCEL ORDER, provided your order has not already been processed and shipped.
Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy, and may be subject to a restocking fee. Otherwise, please call during our business hours to cancel your order. If your account has already been charged, you will receive a credit back to your account usually within 2 to 3 business days. Please never request to cancel an order by e-mail as we may not receive the request in time to stop the order.