How do I cancel my order?

You can cancel your order before preparation of dispatch has began. Just log in to ‘My Account’, and follow the steps below.

Please note: once your order has been prepped for dispatch, it can’t be cancelled. You can still return it within 28 days for a refund or exchange, as long as the seal remains unbroken.


1. Select ‘My Orders’


2. Select specific order

Please generate and paste your ad code here. If left empty, the ad location will be highlighted on your blog pages with a reminder to enter your code.


3. Select ‘Cancel This Product’

If your order was made as a guest you will need to contact our Customer Service Team to cancel your order.

Please note: Once an order has been despatched to you it cannot be cancelled. It can however still be returned to us within 28 days of the date of despatch for a refund / exchange if the seal remains unbroken.

If you are still having trouble, please contact our tech support team on 0333 800 5800.

Normal Opening hours are:
Monday – Saturday: 8AM – 7PM
Sundays and Bank Holidays: 10AM – 4PM

Ahmet Erdem

Ahmet Erdem

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