How do I cancel my order?


How do I cancel my order?

You can cancel your order before preparation of dispatch has began. Just log in to ‘My Account’, and follow the steps below.

Please note: once your order has been prepped for dispatch, it can’t be cancelled. You can still return it within 28 days for a refund or exchange, as long as the seal remains unbroken.


1. Select ‘My Orders’


2. Select specific order


3. Select ‘Cancel This Product’

If your order was made as a guest you will need to contact our Customer Service Team to cancel your order.

Please note: Once an order has been despatched to you it cannot be cancelled. It can however still be returned to us within 28 days of the date of despatch for a refund / exchange if the seal remains unbroken.

If you are still having trouble, please contact our tech support team on 0333 800 5800.

Normal Opening hours are:
Monday – Saturday: 8AM – 7PM
Sundays and Bank Holidays: 10AM – 4PM


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