How do I cancel an Etsy.com order?Canceling a Purchase
If something comes up and you need to cancel your order, please contact your seller.
Note: Accepting your request is up to the individual seller. Submitting a cancellation request does not automatically cancel your order.
First, check the seller’s shop policies for information about cancellations, as these can vary from shop to shop.
Click the Policies link at the top of the shop’s homepage to get right to their shop policies. Or click the Shipping & Policies tab on a listing.
- Click You > Purchases and reviews.
- Look for the order you want to cancel.
- You may see a Request Cancellation link. This opens a conversation to the seller with an auto-generated message. You can edit as needed before sending.
- If you don’t see a Request Cancellation link, click Contact The Shop to the right of your order to open a new conversation.