How do I cancel an ebay order?Cancel a transaction
When you need to cancel a transaction, it’s generally a good practice to first contact your buyer to let the buyer know you’re canceling the transaction and why.
You can cancel a transaction:
- Up to 30 days after the sale.
- Even if your buyer has already paid for the item.
You won’t be able to cancel a transaction if:
- You’ve shipped the item.
- The buyer has already opened a request because they didn’t receive the item.
- You have already opened an unpaid item case.
If there were multiple items in the purchase, you can only cancel the entire transaction, not individual items from the order.
Go to My eBay > Sold and locate the item.
In the More actions drop-down menu, select Cancel this order.
Choose a reason for the cancellation and follow the on-screen instructions.