How do I cancel an ebay order?Cancel a transaction

When you need to cancel a transaction, it’s generally a good practice to first contact your buyer to let the buyer know you’re canceling the transaction and why.

You can cancel a transaction:

  • Up to 30 days after the sale.
  • Even if your buyer has already paid for the item.

You won’t be able to cancel a transaction if:

  • You’ve shipped the item.
  • The buyer has already opened a request because they didn’t receive the item.
  • You have already opened an unpaid item case.

If there were multiple items in the purchase, you can only cancel the entire transaction, not individual items from the order.

EBay_logoTo cancel a transaction

  1. Go to My eBay > Sold and locate the item.

  2. In the More actions drop-down menu, select Cancel this order.

  3. Choose a reason for the cancellation and follow the on-screen instructions.

Ahmet Erdem

Ahmet Erdem

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