Completely uninstall and reinstall Skype

The following steps work for Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.

  1. Quit Skype. If you can see the Skype icon in the task bar, right-click it and select Quit. If you can’t see it, right click the task bar (or press Ctrl+Alt+Delete) and click Task Manager, then select Skype and click End Task.
  2. Press the Windows and R keys on your keyboard at the same time, then type appwiz.cpl in the Run dialog and click OK.
  3. Find Skype in the list, right-click it and select Remove or Uninstall. (If you can’t find Skype in your installed programs, follow the directions here.)
  4. Press the Windows and R keys on your keyboard at the same time, then type %appdata% in the Run dialog and click OK.
  5. Right-click the Skype folder and select Delete.
  6. To make sure the Skype program folder has been deleted, go to C:\Program Files (in Windows 8 and above, go to C:\Program Files (x86)) and delete the Skype folder and the SkypePM folder if they are there.
  7. Delete any Skype entries from the Registry – but beware: serious problems might occur if you modify the Registry incorrectly, so make sure you follow these steps carefully. To be safe, it’s a good idea to back up your Registry before making any changes.
    • Press the Windows and R keys at the same time, then type regedit in the Run dialog and click OK. The Registry Editor is displayed.
    • Click EditFind.
    • Type Skype into the Find box and click Find Next.
    • Use right-click to delete all the search results (there can be up to 50).
  8. Download and install the latest version of Skype.
  9. Restore your personal information if you saved it:
    • Quit Skype.
    • Press the Windows and R keys on your keyboard at the same time, type %appdata%\skype in the Run dialog and click OK.
    • Copy the two folders you previously saved and paste them into this folder.
Ahmet Erdem

Ahmet Erdem

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