Cancel your Virgin Mobile service
Please call 1-888-322-1122 to speak to an advisor to cancel your service. Keep in mind that you’ll lose any unused minutes, messages and cash balance when you cancel your service. If you think another Virgin Mobile plan might be a better fit for you, it’s easy to make the switch. Please click here to compare plans.
Since there are no long-term contracts, you’re free to go whenever you want. Just give us a shout and we’ll put a stop to your monthly charge. Keep in mind that you’ll lose any unused minutes/messages when you cancel your service.
If you think another Virgin Mobile plan might be a better fit for you, it’s easy to make the switch. Click here to check out our plans.
THROUGH YOUR PHONE
Need to check your account balance or make a payment? Text or dial these short codesfrom your Virgin Mobile phone to take care of it ASAP.
Call 611 to manage your account right from your phone. If you have an Android™ device, you’ll link directly to Virgin Mobile Zone.
TEXT BAL TO 7225
Text BAL to 7225 to get your account balance and your next payment due date.
CALL *729 (*PAY)
Call *729 (*PAY) to add funds through your Virgin Mobile phone using a credit or debit card or Top-Up PIN.
TEXT ADD TO 7225
Text ADD to 7225 to pay using a Top-Up PIN. Type: Add + Top-Up PIN #
Example: ADD 123456789
TEXT PAY TO 7225
Text PAY to 7225 to pay using your registered credit or debit card on file. Type: Pay + Amount + Last 4 digits of card. Example: PAY 40 1234