Can I cancel my Debenhams UK order?

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Can I cancel my Debenhams UK order? 

Fashion, Beauty, Gifts, Furniture & Electricals

You can cancel your order within 14 days of receiving your order however unless cancellation takes place before payment has been processed, this is generally within 30 minutes of order placement, your order cannot be stopped and will be delivered to you.

To cancel your order please either refuse delivery or return via one of our return options. Alternately you can contact our Customer services team here.

Contact us
TELEPHONE

Online clothing, health, beauty, home & furniture

Call either of these two numbers:

0844 800 8877 **

0344 800 8877 *

Lines open: Monday to Friday, 8am – 11pm. Saturday & Sunday, 8am – 8pm

Contact our stores

Call either of these two numbers:

0844 561 6161 **

0344 561 6161 *

Lines open: Monday to Friday, 8am – 11pm. Saturday & Sunday, 8am – 8pm

Online large electricals & laptops

Call either of these two numbers:

0871 984 1922 ****

01484 481361 *

Lines open: Monday to Friday, 9am – 5pm

Online flowers, wines, hampers & personalised gifts

Call either of these two numbers:

0844 995 0380 *

020 3137 6928 *

Lines open: Monday to Friday, 9am – 5pm

Made to measure curtains

Call this number:

0330 660 0941 *

Lines open: Monday to Friday, 9am – 5pm

International Customers

Call this number:

+44207 387 8723 ***

Lines open: Monday to Friday, 08:00 – 23:00. Saturday to Sunday, 08:00 – 20:00 GMT

Personal finance, Debenhams cards, Debenhams insurance and travel money

Click here

Gift cards and Vouchers

Click here

All other matters

Call either of these two numbers:

0844 561 6161 **

0344 561 6161 *

Lines open: Monday to Friday, 8am – 11pm. Saturday & Sunday, 8am – 8pm
Call Charges:

*Calls to 03, 02, & 01 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.

** Calls to our 0844 numbers cost 7p per minute plus your telephone company’s access charge

*** Calls to our +44207 numbers are charged an international call rate (depending on phone provider)

**** Calls to our 0871 numbers cost 13p per minute plus your telephone company’s access charge.

EMAIL

Please be aware that it may take 48 hours for us to respond to your email. Please call us on one of the above numbers should you wish your enquiry to be resolved immediately via the telephone. Otherwise please click here.

WRITE TO US AT

Debenhams Customer Services,
4th Floor, 10 Brock St,
Regents Place,
London NW1 3FG

CANCELLATION FORM

To cancel in writing please complete the following document Cancel Form

 

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