Can I cancel a purchase Etsy.com order?

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Can I cancel a purchase Etsy.com order?

Buyers can cancel their purchase order if it is still a draft, or if they have sent it to a seller but it hasn’t been approved yet.

Only sellers may cancel a purchase order after it is approved.

If a buyer would like to request cancellation post-approval, the buyer should ask the seller viaEtsy Conversations.

Sellers agree to complete valid purchase orders, but occasionally a seller may need to cancel.

As a seller, if you’re unable to complete a purchase order, you must notify the buyer via Etsy Conversations and cancel the purchase order as soon as possible. If the buyer already submitted payment, you must issue a full refund.

To cancel a purchase order:

1) Go to Wholesale > Orders.

2) Find and open the purchase order you need to cancel, then click Cancel Order.

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3) Fill out the form to request cancellation. If the buyer has submitted payment, you will be prompted to issue a refund.

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Etsy will email a notice to both you and the buyer.

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