bestbuy.com To Cancel an Order Online

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bestbuy.com To Cancel an Order Online:

  1. Sign in to your account.
  2. Under the My Best Buy™ heading, select Orders.
  3. Click on the order number and select the items you’d like to cancel.

Or, if you checked out as a guest, go to Check Your Order Status and enter your order information. Click on the order number and select the items you’d like to cancel.

Note: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup. Pre-orders for digital PC games cannot be canceled within seven days of release.

Canceling Cell Phones with Service Plans

  • If you cancel an order for a cell phone with a service plan, be sure to tell us if you want to cancel service with the carrier when you initiate the return in store or on the phone.
  • If you don’t let us know, you may still be charged for wireless service from the carrier.
  • If you cancel an order online for a cell phone with a service plan, you are responsible for canceling service with the carrier.
  • If you paid a deposit for service and have questions about your deposit, please contact the wireless carrier directly.
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